FAQs and Terms & Conditions

ORDER MINIMUMS:

All orders subject to minimum sale quantities. Minimum order quantities subject to change without prior notice.


CREDIT TERMS:

Credit terms are only granted to those customers who purchase a minimum of US $5,000 per year of products. Till credit is verified and approved, all accounts are prepaid by credit card. All orders subject to prior credit approval. For credit consideration, please click here to download our our credit application. You may Email the completed credit application to credit@kagantrim.com or fax to 323-583-1600.


CALIFORNIA CUSTOMERS:

In order to not pay California sales tax, customers purchasing in state are required to have a valid California resale number on file with us. Click here to download the California Resale Certificate. You may Email the completed certificate to credit@kagantrim.com or fax to 323-583-1600.


PRICES:

All prices subject to change without prior notice.


PRIOR SALE:

All quantities on hand approximate and subject to prior sale.


VOLUME DISCOUNTS:

Volume quantity discounts may be available, please ask your Sales Associate.


WEB DISPLAY:

Not all products we carry are displayed on the Web Site. Not all products displayed on the Web Site are in stock. Actual product may vary from the Web display. If style, color, size, texture, etc. is critical to your application, request an approval sample.

If you don't see what you're looking for, send us an RFQ and we'll let you know right away what we have available.

WARRANTIES:

We make no warranties or guarantees regarding any usage or performance of these goods. We make no warranties or guarantees regarding availability, dyeability, washability, shrinkage, colorfastness, flame retardency or any other aftermarket process. Customer has sole responsibility to ensure goods are fit for customer's specific intended usage.


DEFECTS:

We are not liable for any defects in, or damages resulting from, the use of these goods. All goods sold "AS IS". Damages limited solely to the cost of the trimming supplied.


CLAIMS:

All claims must be in writing and made within 5 days of receipt of goods.
All returns subject to a 25% re-stocking charge.


RETURNS:

Must be pre-approved with company issued Return Authorization number.
No goods accepted for return once altered or changed in any way.


PRICE POINTS and ALTERNATIVE PRODUCTS:

We understand the realities of producing garments and staying within a budget. If you need to be at a specific price point, don't be shy, let us know and we will do our very best to work with you. Many times in our large local inventory we'll have closeout or very similar alternative items, at just the price you need. In addition, we have numerous sources of trims worldwide, so put us to work on your behalf, to find the perfect trim at the perfect price!